Most banks and financial institutions want people to use mobile phones for transactions , but mobile phones are extremely unreliable and can be easily hacked.
In the last few months at least 2 Nokia phones including a new Nokia C6 have become dead after receiving a phone call. The Android based Dell XCD 28 is even more unreliable, automatically making calls costing Rs 0.30 on its own.
I am facing this problem mainly with the one mobile number that is published publicly and it appears that many others are facing the problem.
Though India has a large mobile network, the connectivity is not very good. This is a message you get when you try to contact a valid mobile number - Sorry the number you are calling is not a valid mobile number.
The video link below shows a valid mobile number called and you can hear the error message.
Though it is listed on their website, I am unable to activate Airtel Prepaid Blackberry Internet services. I have provided the following details as requested by Airtel Blackberry customer support at Bb.Support@airtel.in
1- Customer Name
2- Blackberry Mobile Number
3- Alt. Number
4- Blackberry Model Number
5- PIN Number
6- IMEI Number
8- Plan for activation
9- Error while activating the services,
but still get the error message, We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation.
Have been trying for one week now,still unable to activate.
I have been searching for a reliable wireless internet connection for some time , which allows some amount of flexibility while using it. My requirements are simple , it should be a prepaid USB connection and should work in Mumbai and Goa. Since I do not view videos or download movies, the connection should have the speed of a dialup connection at the minimum.
I have evaluated the various internet connections available and listed their features and problems:
Airtel USB Modem : Costs Rs 2999, can be purchased through Indiatimes, tariff starts from 20 paise / 50 KB download (or Rs 4 / MB download) , Rs 349 for 500 MB free data usage, 1 month validity. However, there is no information on how you are going to charge /load the amount for the prepaid usage. Seller B.T. Agencies has no feedback on Indiatimes
Idea Netsetter : Costs Rs 2490 , Minimum prepaid amount is Rs 150, Access charges are Rs 1.7 / MB ( from http://www.ideacellular.com/IDEA.portal?_nfpb=true&_pageLabel=IDEA_Page_Advertisements&displayParam=NetSetterPostpaid/NetSetterUSBModem_DELHI.html) . However some users have found the speed of an Idea connection slow.
Vlink USB modem : Starter kit is the cheapest at Rs 99 ( but should be used with a mobile phone) , data charges 60 paise / minute. However, the terms for their Rs 349 and Rs 801 recharge at their website are confusing and this connection does not offer the coverage I want.
Reliance Netconnect seems to be a data card. I will also check forums and list the feedback from users , so that this review is comprehensive.
Like a movie sequel , my Airtel prepaid balance is again being debited for Rs 3 for Thought for the day service to which I have never subscribed.
In June I was facing this Airtel prepaid problem and after repeated follow up, I managed to get a refund. Now in the space of 30 minutes my account has been debited for Rs 12 for a VAS service to which I never subscribed. It seems that millions of Airtel subscribers are facing this problem, if no immediate action is taken, it is better to go to the consumer court. They refunded the Rs 12 initially and I switched off the mobile.
But now my account has been debited for Rs 45 since then and I continue to receive the unsolicited SMS messages from 290603. It seems all Airtel subscribers are facing this problem. I have been trying to find out if there is a mobile phone virus which could be causing this problem, but it appears unlikely since I only have a basic mobile phone model. I have written to customer support and will publish the correspondence here soon.
Sending an email to the nodal officer is also not of much use. Now I am getting an error message
Subject: Mobile no **** - Incorrect billing
was not delivered to:
Error delivering to Nodalofficer Mumbai/SERVICE EXCELLENCE/Mum/Airtel/BTVL; Router: Database disk quota exceeded
One would have thought that India's largest mobile service provider could afford more hard disk space on their servers. Before buying foreign companies like MTN, why don't they put their VAS and billing systems in order? I have wasted so much time trying to get a refund and there are so many customers who are facing a similar problem.
Update : After repeated follow up and sending emails to firstname.lastname@example.org , I got 3 refunds of Rs 12, Rs 45 and Rs 3 each . I hope Airtel is able to fix this problem permanently.